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Title
Text copied to clipboard!Maître d'Hôtel
Description
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We are looking for a Maître d'Hôtel to oversee the smooth operation of our dining room and ensure exceptional guest experiences. The Maître d'Hôtel acts as the face of the restaurant, greeting guests, managing reservations, and coordinating the front-of-house team. This role requires excellent interpersonal skills, leadership abilities, and a deep understanding of hospitality standards. Responsibilities include supervising waitstaff, managing seating arrangements, resolving customer issues, and collaborating with kitchen and management teams to maintain service quality. The ideal candidate will have prior experience in a similar role, strong organizational skills, and a passion for delivering outstanding customer service. This position is vital in creating a welcoming atmosphere and ensuring that all guests receive attentive and personalized care throughout their dining experience.
Responsibilities
Text copied to clipboard!- Greet and welcome guests upon arrival.
- Manage reservations and seating arrangements efficiently.
- Supervise and coordinate front-of-house staff activities.
- Ensure high standards of customer service are maintained.
- Handle guest complaints and resolve issues promptly.
- Collaborate with kitchen and management teams for smooth operations.
- Train and mentor waitstaff and other service personnel.
- Monitor dining room cleanliness and ambiance.
- Maintain knowledge of menu items and specials to assist guests.
- Oversee billing and payment processes when necessary.
Requirements
Text copied to clipboard!- Proven experience as a Maître d'Hôtel or similar role.
- Excellent communication and interpersonal skills.
- Strong leadership and team management abilities.
- Ability to remain calm and professional under pressure.
- Knowledge of food and beverage service standards.
- Flexibility to work evenings, weekends, and holidays.
- Attention to detail and organizational skills.
- Problem-solving skills and conflict resolution.
- Familiarity with reservation and POS systems.
- Professional appearance and demeanor.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience managing a dining room?
- How do you handle difficult or dissatisfied guests?
- What strategies do you use to manage and motivate your team?
- How do you ensure smooth coordination between front-of-house and kitchen staff?
- Are you comfortable working flexible hours including weekends and holidays?
- What do you believe is key to delivering excellent customer service in a restaurant setting?
